SuitBite Support

Quick help

1. Scanning a product: point the camera at the ingredients list, nutrition label, or barcode in good, glare-free light and hold steady. You can also pick a photo from your gallery or scan the barcode. If a product isn't recognized, retake a clearer photo of the ingredients list or nutrition label.
2. Understanding your score: the 0–100 score comes from a rules engine based on nutrition, ingredients, and additives, personalized to the health goal you chose. Tap a result card to see the reasons behind the score.
3. Changing your health goal: open Settings and update your goal—sugar control, sodium control, weight loss, gout, or general healthy eating. New scans reflect the change.
4. Restoring a subscription: on a new device or after reinstalling, open Settings and use Restore Purchases while signed in to the same Apple or Google account.
5. Signing in and syncing: sign in with Apple, Google, or an email code to sync your scan history, goals, and subscription across devices.

When emailing us

Please include: app version, iPhone model, iOS version, steps to reproduce, and screenshots or a screen recording if possible. If we're looking into a specific scan, the product name or barcode helps us reproduce it.

FAQ

Are my photos or data used to track me?

No. We do not use third-party advertising SDKs or track you across other companies' apps or websites. Food-label photos are sent to cloud AI services for recognition; after they are disassociated from your account they may be added to SuitBite's shared product catalog. See the Privacy Policy for details.

Are the results medical advice?

No. SuitBite provides general food information and purchase guidance—not medical diagnosis, treatment advice, or an individual nutrition prescription. For allergies, medical conditions, or medication, consult a qualified professional and rely on the physical product label.

How do I get a refund?

Purchases and refunds are handled by Apple or Google. You can request a refund at reportaproblem.apple.com (App Store) or through Google Play.

How do I delete my account or history?

You can delete individual scans or clear all history in the app. Signed-in users can delete their account under Settings → Account, which removes the account profile, personal scan history, and related local data. Deleting your account does not automatically cancel an active subscription—manage that in the App Store or Google Play.

Where does product data come from?

Recognition uses AI vision models (currently Qwen and Kimi, via Alibaba Cloud Model Studio) together with open data including Open Food Facts.

Legal & contact

We aim to reply to support and privacy requests within a few business days.