UpUp Support

Reporting a problem

Settings → Send feedback: pick a type (Bug, Suggestion, Wording, Other), describe what you were doing, what you expected and what happened instead, add up to three screenshots, and leave an email if you want a reply. The app's log files (alarm scheduling, rings, tasks, errors) go along automatically; no location, no contacts, no photos beyond the screenshots you add. Without an email you get a six-digit reference code: quote it if you write to us later.

When emailing us

Please include: app version (Settings → About), iPhone model, iOS version, the alarm time and task, what you expected and what happened, plus a screenshot or screen recording if you have one. If you already sent feedback from the app, add the reference code.

How do I place the phone for push-ups?

Flat on the floor, screen up, roughly under your chest and slightly toward your head. Get into push-up position over it. At the top your face should be about an arm's length (40–55 cm) from the screen; at the bottom, close to it. The screen turns white to light your face, so it works in a dark room.

Reps aren't counting

• Keep the phone still: it stops counting while it is being moved or held.
• Go all the way down and all the way up. Half reps and head nods are ignored on purpose.
• Keep your face over the phone. If it says the face is not visible, shift the phone toward your head.
• Push-ups need a TrueDepth front camera (iPhone X and later).

The alarm keeps ringing after I press Stop

That is the point. Stop only silences it for 15 seconds; the alarm comes back until the task is done. Tap the task button on the alarm, or open UpUp, to finish the task.

The alarm did not ring

• Check Settings → UpUp → Alarms is allowed. UpUp shows a red banner on the home screen when the permission is missing.
• UpUp rings in Silent mode and Focus, but the volume follows the ringer: turn it up before bed.
• Still stuck? Send feedback from Settings right after it happens; the log tells us exactly what the system did.

Subscriptions and refunds

UpUp PRO unlocks the push-up task. Alarms, Math and Shake are free forever. Manage or cancel in Settings → your Apple Account → Subscriptions. To restore a purchase on a new phone, open UpUp → Settings → Restore Purchases. Payments and refunds are handled by Apple: request a refund at reportaproblem.apple.com.

Account

UpUp works fully without an account. Signing in (Sign in with Apple or an email code) is optional and free; it does not upload your alarms. Settings → Account → Delete Account removes the account and everything stored under it on our servers. Deleting the account does not cancel a subscription; do that in your Apple Account.

Requirements

iOS 26 or later. Alarm permission must be granted in Settings → UpUp → Alarms.

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